NDIS Quality and Safeguards Commission

Important Information

The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.

The Commission will work with NDIS participants, service providers, workers and the community to introduce a new nationally consistent approach so participants can access services and supports that promote choice, control and dignity.

The Commission will progressively start operating around Australia on the following dates:

1 July 2018: New South Wales and South Australia
1 July 2019: Victoria, Queensland, Tasmania, the Australian Capital Territory and the Northern Territory
1 July 2020: Western Australia

The Commission will:

  • respond to concerns, complaints and reportable incidents, including abuse and neglect of NDIS participants
  • promote the NDIS principles of choice and control, and work to empower participants to exercise their rights to access good quality services as informed, protected consumers
  • require NDIS providers to uphold participants’ rights to be free from harm
  • register and regulate NDIS providers and oversee the new NDIS Code of Conduct and Practice Standards
  • provide guidance and best practice information to NDIS providers on how to comply with their registration responsibilities including how to provide culturally responsive and appropriate disability supports
  • monitor compliance against the NDIS Code of Conduct and Practice Standards including undertaking investigations and taking enforcement action
  • monitor the use of restrictive practices within the NDIS with the aim of reducing and eliminating such practices
  • lead collaboration with states and territories to design and implement nationally consistent NDIS worker screening
  • focus on education, capacity building and development for people with disability, NDIS providers and workers
  • facilitate information sharing with the National Disability Insurance Agency (NDIA), state and territory authorities and other Commonwealth regulatory bodies.

To find out more about the Commission, please visit their website, https://www.ndiscommission.gov.au/about

Download an Easy Read update here, NDIS Quality and Safeguards Commission PDF 845KB