Rights and Responsibilities

As a service user of Aspire you have certain rights and responsibilities to ensure that all people are treated fairly.

RIGHTS

  • To be treated with dignity and respect and in a manner that is sensitive to you social and cultural beliefs
  • To access a staff member of your own gender
  • To have access to an independent advocate or support person and an interpreter, if required
  • To privacy and confidentiality
  • To access Aspire Policies and Procedures at any time
  • To be informed about other services and where other services are and how to access them
  • To decide who can see your information
  • To access any information about you that Aspire has recorded.
  • To be protected and free from physical, sexual, verbal, emotional or financial abuse and exploitation
  • To have access to a responsive and fair complaints process and to provide feedback in confidence
  • To utilise any service element to which Aspire can arrange access
  • To choose who else (other than an Aspire support worker) you want to have involved in your care, as long as your choice poses no risk to yourself or others
  • To have an individual support plan which documents your relevant history, assessment, support needs, progress towards goals and other outcomes
  • To develop your individual support plan in a setting of your own choice and be involved in every facet of the development of your individual support plan, including exit from Aspire
  • To Decline any support, as long as your choice poses no risk to yourself or others

RESPONSIBILITIES

  • To respect the rights and needs of others at Aspire
  • To respect the rights of staff at Aspire
  • To provide all information that may assist Aspire to identify and access the support you require
  • To attend and participate in the regular six monthly review of your Individual Support or Service Plan
  • To co-operate with Aspire assessment, review and support processes
  • To attend and be punctual for pre-arranged appointments and programs
  • To act in lawful manner whilst using Aspire programs, activities and supports
  • To sign a Service Level Agreement, agreed between yourself and Aspire