Responsibilities of Aspire and our Customers

RESPONSIBILITIES OF ASPIRE FOR NDIS CUSTOMERS

Aspire agrees to:

  1. review the provision of supports annually with the customer
  2. communicate openly and honestly in a timely manner
  3. treat the customer with courtesy and respect
  4. consult the customer on decisions about how supports are provided
  5. give the customer information about managing any complaints or disagreements and details of Aspire’s cancellation policy
  6. listen to the customer’s feedback and resolve problems quickly
  7. give the customer as much notice as possible if Aspire has to change a scheduled appointment to provide supports
  8. give the customer the required notice if Aspire needs to end the Service Agreement
  9. protect the customer’s privacy and confidential information
  10. provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the customer

RESPONSIBILITIES OF CUSTOMERS RECEIVING SUPPORTS THROUGH A NDIS PLAN

The customer/customer’s representative agrees to:

  1. inform Aspire about how they wish the supports to be delivered to meet the customer’s needs
  2. provide Aspire with a copy of your goals as detailed in your NDIS plan
  3. treat Aspire’s staff with courtesy and respect
  4. talk to Aspire if the customer has any concerns about the supports being provided
  5. agree to comply with Aspires cancellation policy
  6. give Aspire the required notice if the customer needs to end the Service Agreement, and
  7. let Aspire know immediately if the customer’s NDIS plan is suspended or replaced by a new NDIS plan or the customer stops being a customer in the NDIS