Advocacy Commitment

Each month, Aspire Customer Information provides updates and information on different policies and procedures, and services that you need to know as an Aspire customer.

This month we are focusing on advocacy.

Upon commencing services, new participants are informed of:

• The role of advocates
• Their right to use advocates and advocacy services
• How to contact and involve advocacy agencies

Participants are supported if they choose to:

• Self-advocate
• Change advocates
• Withdraw their authority for an advocate

If a participant needs an advocate and a family or carer cannot provide it, we will attempt to introduce an advocate chosen by the participant.

If a participant requests one of our workers to be an advocate, their authority to act is recorded along with the issues important to the participant and their goals.

We will work with the advocate chosen by a participant and involve the advocate in all areas of the participant’s service planning and decision making.

Whenever a participant is assisted by an advocate, we will document this.

If, at any time, you have questions about the services Aspire offers, or Advocacy, please feel free to contact our friendly Customer Service Team, email customerservice@aspiress.com.au

or phone 02 6058 4000.