New NDIS Code of Conduct Rules

The Quality & Safeguarding Commission recently released the National Disability Insurance Scheme (Code of Conduct) Rules 2018. NSW and SA are the first two states to come under the new NDIS Code of Conduct from 1 July 2018.

What are the Code of Conduct rules?

The NDIS Code of Conduct Rules are a National Code of Conduct for NDIS service and support providers. The rules are aimed at supporting NDIS participants to make informed decisions when choosing NDIS supports and services. And, importantly, to live free from abuse, neglect, violence, and exploitation.

Who is covered by the Code of Conduct?

All providers of NDIS supports, regardless of whether they are registered or not, must adhere to the NDIS Code of Conduct. This can include workers who are paid or unpaid. It also includes people who are self-employed, employees, contractors, consultants and/or volunteers.

There are seven minimum standards that NDIS providers and workers must meet:

(a)      act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with applicable laws and conventions; and

(b)     respect the privacy of people with disability; and

(c)      provide supports and services in a safe and competent manner, with care and skill; and

(d)     act with integrity, honesty, and transparency; and

(e)      promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability; and

(f)      take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability; and

(g)      take all reasonable steps to prevent and respond to sexual misconduct

What does this mean for you?

The NDIS Code of Conduct means the rights of people with disability are upheld. And, this means the services and supports provided through the NDIS are safe.

It means you can be confident that you have access to safe and ethical supports. Therefore, if you don’t feel you have this access, then you can raise a complaint about potential breaches of the NDIS Code of Conduct. Then the Quality and Safeguarding Commissioner can investigate the complaints.

We always welcome feedback on how we are doing. It helps us to improve our services and focus on continuing doing what we do well. If you ever wish to provide feedback, you can do so here. Or to make a complaint about our services, you can do so here.