New process for rescheduling or cancelling appointments

rescheduling or cancelling appointments

Changes to appointments with Specialist Services

To improve the response times of booking appointments, we are introducing a new process been for cancellations and changing appointments for all Specialist Services. Specialist Services include:

  • early childhood intervention
  • key workers
  • therapists
  • education groups
  • behaviour support
  • psychology

This new process will apply when you need to change or cancel your appointments with:

  • key workers
  • therapists
  • education groups
  • behaviour support specialists
  • psychologists

What has changed?

Instead of speaking to the team member directly, you now call and speak to our admin team, Katherine or Leanne, T 02 6058 4000. They will be able to make a new time and day for you straight away.

Alternatively, you can email the team on

If you need to speak to your key worker, therapist, behaviour support specialist or psychologist directly about something else, your call or email will be put straight through to them as normal.

Please contact us if you have any concerns or questions about this new process.