Responsibilities of Aspire and our Customers
RESPONSIBILITIES OF ASPIRE FOR NDIS CUSTOMERS
Aspire agrees to:
- review the provision of supports annually with the customer
- communicate openly and honestly in a timely manner
- treat the customer with courtesy and respect
- consult the customer on decisions about how supports are provided
- give the customer information about managing any complaints or disagreements and details of Aspire’s cancellation policy
- listen to the customer’s feedback and resolve problems quickly
- give the customer as much notice as possible if Aspire has to change a scheduled appointment to provide supports
- give the customer the required notice if Aspire needs to end the Service Agreement
- protect the customer’s privacy and confidential information
- provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the customer
RESPONSIBILITIES OF CUSTOMERS RECEIVING SUPPORTS THROUGH A NDIS PLAN
The customer/customer’s representative agrees to:
- inform Aspire about how they wish the supports to be delivered to meet the customer’s needs
- provide Aspire with a copy of your goals as detailed in your NDIS plan
- treat Aspire’s staff with courtesy and respect
- talk to Aspire if the customer has any concerns about the supports being provided
- agree to comply with Aspires cancellation policy
- give Aspire the required notice if the customer needs to end the Service Agreement, and
- let Aspire know immediately if the customer’s NDIS plan is suspended or replaced by a new NDIS plan or the customer stops being a customer in the NDIS