What is the difference between Support Coordination, Plan Management and LAC?

We have been getting asked about the differences between Support Coordination, Plan Management, and LAC (Local Area Coordination). Here we try to clarify that for you.

Support Coordination

According to the NDIS, support coordination is “a capacity building support to implement all supports in a participant’s plan, including informal, mainstream, community and funded supports”.

This means that Support Coordination can help you to implement your plan, and find services and supports in your region.

What do Support Coordinators do?
Support coordinators work with participants to:

  • Choose preferred options or providers
  • Arrange assessments
  • Work out your budget
  • Talk with the plan manager to allocate funds
  • Link to mainstream and community services
  • Resolve problems or issues
  • Understand service agreements
  • Change or end a service agreement
  • Help you to get ready for a plan review

Aspire is registered with the NDIA to provide Support Coordination, so please contact our Customer Service team if you would like further information.

Plan Management

There are three ways that you can manage your NDIS funds:

  • Manage your own funds (self-management)
  • Get a professional to do it (plan-management)
  • Let the NDIA do it (agency-management)

Or you can choose a combination of the above.

You need to think about how you would like to manage your funds so that you can tell the NDIA what you want at your planning meeting.

If you decide to get a professional to help you with your plan management, a Plan Manager can help you with the financial tasks of your plan. They may:

  • organise providers and their payments
  • process claims
  • process invoices
  • track budgets.

Like Support Coordinators, they are paid separately in your NDIS plan and they must be a registered provider.

Aspire is registered with the NDIA to provide plan management. Please contact our Customer Service team if you would like further information.

Local Area Coordinators

Local Area Coordinators (LACs) gather data and information from people in their planning meetings. They pass the information onto the NDIA to be turned into a plan.

LACs do not work for the NDIA. They are organisations that receive funding to have planning meetings with NDIS participants.  In our region, the LAC’s are Intereach and Latrobe Community Health Service.

After your planning meeting with the LAC, they will give the information to the NDIA to develop your plan.

You can ask a friend or someone who knows you well to go with you to your planning meeting.  If you would like someone from Aspire to go with you to your planning meeting, please give our Customer Service Team a call.

Please contact our Customer Service team at Aspire if you require further information.
T 02 6058 4000     E customerservice@aspiress.com.au


Click here for more information about our Customer Service Team.