Intake, Service Delivery and Exit

Aspire Customer Information

Intake, Service Delivery and Exit

Keeping our customers informed and updated with all things Aspire and NDIS is important. Therefore, throughout 2019 we will be sharing updates and information on different policies and procedures that you need to know, as an Aspire Customer. We will also highlight some of the services available to you.

This information aims to help you understand how Aspire works alongside people with disabilities and their families to achieve their goals and aspirations.

This month we share at Customer Intake, Service Delivery and Exit.

Customer Intake

When choosing Aspire to provide your services there are several ways you may contact us.

Phone: 02 60584000

Email: customerservice@aspiress.com.au

Visit our Office: 220 Borella Road East Albury

Once you have made contact with a Customer Service Team member they will then discuss with you your goals and how we can best support you to achieve your desired outcomes as detailed in your NDIS plan.

The Customer Service Team will then assist you to complete your required paperwork, answer any questions you may have regarding opportunities at Aspire and work with you to ensure the transition into your Aspire Service is as smooth as possible.

Service Delivery

We have a large number of people who will be involved in providing the services you require.

Our staff have access to a broad range of training and development opportunities which aims to continually improve their ability to deliver high quality, professional service.

If at any time you feel your needs are not being met, we ask that you please let us know, so that we can address your concerns.

Service Exit

Customers have the right to terminate their services and their association with Aspire as per their service agreement.

You have the responsibility to notify Aspire if you no longer require a service.

Files will be archived according to legislation and Aspire’s policies and procedures.

Reasons for customer Exit

When participants leave our services, this is referred to as exiting and can happen for a number of reasons, such as:

  • Relocation to an area outside Aspire’s area of service delivery
  • When Aspire’s support schedule and service is no longer able to meet the participant’s needs or assist in achieving chosen goals
  • Transfer to another service provider
  • A lack of available resources or funding
  • The death of a participant using Aspire’s services
  • The participant is unwilling to meet the reasonable conditions required in their support plan affecting the safe delivery of services and the health and safety of Aspire’s staff
  • There are changes in the participant’s condition resulting in support needs above what Aspire can deliver
  • The participant and/or family member/carer engages in behaviour which is unacceptable towards Aspire’s staff, such as violence, abuse, aggression, theft or property damage
  • There is continued non-payment of service delivery fees incurred from supports and services provided.

If, at any time, you have questions about the services Aspire offers, please feel free to contact our friendly Customer Service Team, email customerservice@aspiress.com.au, or phone 02 6058 4000.

Support Group – Home Schooling Family Network

Home Schooling Family Network Group

Join us in exploring the wildlife and environment at Wonga Wetlands with John Hawkins.

Partially subsidised.

Bookings essential. Please phone our friendly Customer Service Team on 02 6058 4000 or email customerservice@aspiress.com.au.

If you are interested in joining any Aspire Support Groups, please contact our friendly Customer Service Team during business hours Monday to Friday, T 02 6058 4000, E customerservice@aspiress.com.au.

Support Group – Carers Victoria NDIS Support

Carers Victoria NDIS Support Group

Invited Guest–Frances Hunter, Community Development Capacity Building Co-ordinator- NDIS Scheme LAC Partner, Latrobe Community Health Service

Cost: Partially subsidised by Carers Victoria.

Bookings essential. Please phone our friendly Customer Service Team on 02 6058 4000 or email customerservice@aspiress.com.au.

If you are interested in joining any Aspire Support Groups, please contact our friendly Customer Service Team during business hours Monday to Friday, T 02 6058 4000, E customerservice@aspiress.com.au.

Mothers and Daughters High Tea

For Grandmothers, Mothers and Daughters of any age to share some personal time together.

Bookings essential and payment prior to the event would be appreciated.

Please phone our friendly Customer Service Team on 02 6058 4000 or email customerservice@aspiress.com.au for payment details.

If you are interested in joining any Aspire Support Groups, please contact our friendly Customer Service Team during business hours Monday to Friday, T 02 6058 4000, E customerservice@aspiress.com.au.

Support Group – Autism/Aspergers Family Network Group

Autism/Aspergers Family Network Group

Join us for a discussion on Equine Assisted Psychotherapy (EAP) with guest speakers Katrina Redcliffe, parent with lived experience of EAP;  Yvonne Hunter of Willow Creek EAP

Cost is partially subsidised.

Bookings essential. Please phone our friendly Customer Service Team on 02 6058 4000 or email customerservice@aspiress.com.au.

If you are interested in joining any Aspire Support Groups, please contact our friendly Customer Service Team during business hours Monday to Friday, T 02 6058 4000, E customerservice@aspiress.com.au.

Support Group – Healthy Mothers Healthy Families

Healthy Mothers Healthy Families Support Group

Join us for the chance to have a relaxing meal together and some mothers social time.

Partially subsidised.

Bookings essential. Please phone our friendly Customer Service Team on 02 6058 4000 or email customerservice@aspiress.com.au.

If you are interested in joining any Aspire Support Groups, please contact our friendly Customer Service Team during business hours Monday to Friday, T 02 6058 4000, E customerservice@aspiress.com.au.

Aspire Community Grants Scheme 2018

Applications for the Aspire Community Grants Scheme 2018 are currently open.

The Aspire Community Grants Scheme 2018 aims to support the needs of the local community by making grants available to eligible people for undertakings that seek to improve the quality of their life or that of a family member or Community group.

Aspire sees the Community Grants Scheme as a way to further support people with a disability, families and community groups:

  • in times of additional need
  • in areas such as education, community access, sport, technology and mobility.

Applications are invited from community members within the cities of Albury and Wodonga, as well as Corowa and Greater Hume Shires.

Aspire strives to provide a confidential, effective and timely means of dealing with applications. Aspire can only provide this service as a result of our sole fundraiser, Aspire’s annual Oaks Day Ladies Luncheon,  working in partnership with Community Groups, and with an annual donation from the Albury Commercial Club.

Apply today

Apply today if you are seeking funding for:

  • An activity that has ongoing benefit to individuals and the community
  • Innovative undertakings that may not meet the requirements of other funding sources
  • Projects undertaken by or through small groups
  • Projects that are in keeping with the Mission and Values of Aspire

For further information about the Aspire Community Grants Scheme, click here

Aspire Oaks Day Luncheon 2018 – Ten Years On!

Aspire Oaks Day 2018

Thursday, 8 November 2018 marks ten years of Oaks Day Luncheons at the Albury Race Club!

To celebrate this special event the décor will signify ten successful years with a theme of “Tin and Tiara’s”.

Over the last ten years, we have assisted hundreds of people in our regional area. In conjunction with an annual contribution from the Albury Commercial Club, we have raised over $123,000 in the last four years alone.

All money raised goes into Aspire’s unique Community Grants Scheme, which invites two rounds of Application Submissions each year.

You can make a difference

You can be a part of this very special occasion by making a donation.  Your donation will be gratefully accepted and appreciated by so many. The goodwill and generosity of our community is what makes the Aspire Oaks Day Luncheon a success.

Your donation can be financial or for the Aspire Oaks Day fundraising auction Items.

Financial donations

Financial donations can be made by direct deposit.

Hume Bank

BSB                              640-000.

Account name:        Aspire Support Services Ltd.

Account number:     590274-59 (S9 if within Hume or in a branch).

Reference:                Your business/name and donation.

Any donation above $2 is tax deductible and if you require a receipt, please email: reception@aspiress.com.au.

Auction donations

Auction donations can be made by contacting Lizzie Pogson, Aspire Oaks Day Event Manager, T 0407263361, E lizziepogson1@bigpond.com.

If you have further questions, please contact Lizzie Pogson, Aspire Board Director.